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Posts Tagged ‘Patrick Pexton’

Readers Lose As Washington Post Cuts Ombudsman

In Blog on April 1, 2013 at 9:00 am

On March 2, The Washington Post confirmed what had been rumored for weeks. After a 43-year run, the paper was eliminating its ombudsman, trading in the independent critic of the Post’s journalism practices for an in-house “reader representative.”

Patrick Pexton, The Post’s outgoing ombudsman, had implied money problems were driving the change. The Post’s management denied that money was a factor, explaining rather that different times required different measures. They contended that the rise of the Internet, the proliferation of online media critics, and the ability of readers to comment directly about stories or to email reporters ensured enough accountability. So The Post no longer needed an independent, presumably thoughtful, journalist, to publicly assess its performance. Instead, what was really important was responding to individual complaints from readers.

While I have liked Pexton’s work in the past, I criticized him recently for heaping unnecessary praise on reporters for simply doing their jobs, and I must say this explanation for the elimination of the ombud is also just plain silly. The fact that readers can post comments on Post stories or contact Post reporters electronically in no way means that the paper no longer needs an independent assessor of how it measures up to journalism’s highest standards. Outside media commentators lack the ability to get the attention of the paper’s editors, or have the power to defend the paper from accusations of bias or unfairness the way an independent ombudsman can.

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